Jewelry – Privacy Policy
1. Introduction
This privacy policy explains how FashionGold.lt (UAB “Orknis”), which operates a jewelry store in Vilnius and provides services through an online jewelry platform, collects, uses, and protects personal data. Our company has been nurturing family traditions in the field of jewelry for many years, which allows us to offer accumulated experience and reliability.
Our goal is to ensure that every buyer feels safe when purchasing jewelry, such as engagement rings, wedding rings, diamond earrings, diamond pendants, or diamond bracelets.
2. Data Controller
The data controller is UAB “Orknis”, company code 122019680, registered office address Pamėnkalnio g. 5, Vilnius. Our activities include author’s jewelry, jewelry with diamonds, and other precious materials.
3. What Data We Collect
We may collect the following data: name, surname, contact phone number, email address, delivery address, payment information, and purchase history. This allows us to smoothly process orders both online and when purchasing jewelry from our Vilnius salon.
4. Purposes of Data Collection
We use your personal data to fulfill orders, deliver the selected piece of jewelry, ensure quality guarantees, and provide information about new products – diamond rings, pendants, earrings, diamond bands, or men’s jewelry.
5. Direct Marketing
With your explicit consent, we may send newsletters about new jewelry collections, special diamond price offers, and our jeweler’s recommendations on how to care for jewelry.
6. Data Security
All collected data is protected from unauthorized access, disclosure, or destruction. We use certified systems that ensure your orders, payments, and personal data are secure.
7. Disclosure of Data to Third Parties
We do not transfer data to third parties, except in cases where required by law, court decisions, or if it is necessary to ensure order delivery and warranty service.
8. Use of Cookies
FashionGold.lt uses cookies to improve the online jewelry browsing experience, analyze website traffic, and tailor advertisements to your interests. Cookies do not collect personal identification data.
9. Protection of Payment Data and Quality
When paying for diamond jewelry – both online and in the salon – your payment card data is processed only by certified payment service providers. Our system does not store them.
10. Online Shopping
When buying jewelry online in our store, you only need to provide the most necessary data to fulfill the order. This helps avoid the accumulation of excessive information and reduces data security risks.
11. Author’s Jewelry, Custom Jewelry, and Individual Orders
When ordering author’s jewelry, e.g., a unique diamond ring or a special diamond band, we may request additional information to precisely tailor the product according to your wishes – color, ring size, price, and quality expectations. Colored diamonds stand out for their natural origin, wide range of colors, and unique visual appeal, making them increasingly popular among jewelry lovers. All the diamonds we offer are carefully selected, certified, and sold with an official quality guarantee. This means you can be sure of their origin, technical parameters, and long-term value.
12. Returns Policy
Our goal is for every customer to be completely satisfied with their chosen jewelry, rings, earrings, or ornaments. If for any reason you wish to return a purchased item, you can do so within 30 days of the date of receipt. It is important that the returned piece of jewelry is in the same condition as at the time of purchase, with all accessories and documents. The cost of the return is borne by the customer, but our team is always ready to help make the return process as simple and smooth as possible. We want every customer to feel confident and know that our priority is your satisfaction, so we strive to make returns as rare as possible.
13. Warranty
When choosing jewelry, rings, earrings, or ornaments, it is important to know that all our jewelry items have a 5-year warranty from the date of purchase. The warranty applies to all product defects that have arisen due to manufacturing errors or material flaws.
However, the warranty does not apply to mechanical damage caused by improper use or care. If you notice a defect, please contact our team immediately – we will ensure that your jewelry is repaired or replaced with a new one. Our goal is for every customer to enjoy high-quality and reliable jewelry.
14. Customer Service
Customer service is one of the most important parts of our business. Our team is always ready to help every customer who is looking for the perfect piece of jewelry, ring, earrings, or other jewelry item. If you need help choosing, want to know more about product prices, quality, or have other questions about our assortment, do not hesitate to contact our customer service specialists. We will answer all your questions, provide advice, and help you choose what best meets your needs. Our goal is for every customer to feel heard and valued, and for the shopping experience to be pleasant and simple.
15. Customer Rights
You have the right to receive information about your processed data, demand their correction or deletion, restrict their processing, or object to their use for marketing purposes.
16. Changes to the Privacy Policy
In response to changes in legislation or service improvements, we reserve the right to update this privacy policy. Its latest version will always be published on our website.
17. Data Retention Period
Data is stored for no longer than is necessary for order fulfillment, compliance with legal requirements, and warranty service. For example, information about a purchased ring or earrings may be stored as long as the warranty is valid.
18. Data Processing According to Law
When processing data, we comply with Lithuanian and EU legal acts, including the GDPR. This means that your personal information is processed responsibly and transparently.
19. Contact Information
If you have questions about this privacy policy or the processing of your data, you can contact us by email at info@fashiongold.lt or at the address Pamėnkalnio g. 5, Vilnius.
20. Summary
Our goal is to ensure that every customer feels safe when buying jewelry, whether it be engagement rings, wedding rings, a diamond pendant, or diamond earrings. Your trust in us is our most important value, so we make every effort to keep your data secure from your first visit to our website to our long-term cooperation. In addition, customers can manage or cancel their subscriptions or services at any time, ensuring complete flexibility and freedom of choice.
